Privacy policy

Privacy Policy

Below you will find the Privacy policy of Greybox Solutions Inc.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we treat and safeguard your information.

Purpose and Objectives

Our goal at Greybox Solutions Inc. is to help you live a healthier, more fulfilling life at home and beyond. Greybox Solutions Inc. values your privacy, will keep your information secure, and is committed to protecting your Personal Information. We understand that this is important to you and want you to know how we collect, use, share, and protect your information.

This Privacy Policy tells you:

• What information is collected from visitors to our online sites and users of our Services (Web and Mobile Services owned and controlled by Greybox Solutions Inc.).
• How we use, share, and protect that information.
• What choices you have in providing your Personal Information.

This Privacy Policy applies to all our Services. This Privacy Policy does not apply to partner websites or other offline sources. Greybox Solutions Inc. is therefore not responsible for their privacy policies, procedures, and practices.

What information do we collect?

Greybox Solutions Inc. collects information only with the user’s consent, except where collection is otherwise permitted or required by applicable law. Consent may be expressed or implied, depending on the nature of the information and the purpose for which it is collected.

The data we collect helps us provide a meaningful and personalized experience while using our Services and can also help you and your Designated Medical Personnel better manage your health. We collect three types of information from our users:

1. General Information
2. Personal Information
3. Personal Health Information (PHI)

You may also choose to add certain health information, including, but not limited to, your weight, age, heart rate, systolic and diastolic blood pressure, glucose level, stress level, medications, lab results, family history, and family activities. When you synchronize your information with the application from a point of service ("Device"), we collect the transmitted information containing detailed data about your health and physical condition based on the monitoring of your activity and health as defined in the Privacy Policy. This information is translated into progress and improvement. Your Device stores this information until synchronization. We may also collect your precise location data when you use our mobile application along with other data we typically collect through our other mobile applications.

We only collect Personal Information that you voluntarily provide. You may choose not to share certain information, but please note that this may impact the Services offered to you.

"General Information" is information we obtain through your connection and interaction with the Application and through the use of Cookies and other technologies. General Information does not personally identify you. The General Information we collect when you use the Application may include, but is not limited to, the domain and network through which you access the Internet, the Internet Protocol (IP) address of the computer or smartphone you are using, the browser software you are using, the type of device, manufacturer, model, and operating system you are using, the date and time you access the Application, the specific pages or features used, and the number of visits made to the Application.

"Cookies" are small pieces of information that the Application or computer stores on your hard drive and can subsequently retrieve to recognize your browser and track your browsing for commercial purposes. To learn more about cookies, visit http://www.allaboutcookies.org. We have the ability to collect information through Cookies.

We may use both session cookies (which expire once the browser is closed) and persistent cookies (which remain on your computer until you delete them) to provide you with a more personal and interactive experience of our Services. You can usually remove and delete Cookies through your browser settings. Many browsers are set to accept Cookies until you change the settings. If you delete or reject our Cookies, it may affect how our Services work for you. We may use a Third Party to provide certain features of our Service, such as filling out an online purchase form from our site. In performing this function, this Third Party may place a persistent cookie on your computer or collect information about you for the purpose of facilitating the purchase process.

"Analytics." The Site may use third-party analytics services (such as New Relic, DART, Omniture tags, DoubleClick, and Google Analytics) to facilitate analysis of how users use the Services. Analytics services use Cookies to collect information such as the frequency of use of the Services for the purpose of improving our Service. The ability of analytics services to use and share the information they collect is restricted by their terms of use and privacy policy, which you should refer to for information on how these entities use such information. We use Google Analytics to analyze the use of our site. This tool may collect certain data, such as your IP address, through cookies. This data may be transmitted and stored by Google on servers located abroad, including in the United States. Google's use of this information is governed by their own terms of use and privacy policy. We invite you to consult them for more information. Our use of Google Analytics complies with all requirements under applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). You can refuse the use of Cookies by selecting the appropriate settings on your browser. However, please note that this may prevent the website from functioning properly. In addition, you can prevent Google from collecting data (cookies and IP address) and using it by downloading and installing the browser plug-in available at https://tools.google.com/dlapage/gaoptout. For more information about the terms and conditions of use and data privacy of Google, please visit https://www.google.com/analytics/terms.

"Location data" WHEN YOU INSTALL THE APPLICATION, YOU WILL BE ASKED TO ACCESS YOUR GEOLOCATION DATA ON YOUR MOBILE DEVICE. With this permission, we can collect information about your precise geolocation (e.g., your real-time geographic location) and use this information to personalize our Services with location information and directions (e.g., providing reliable weather data via the weather app based on your location) and enable Designated Medical Personnel to directly or indirectly help you manage your health.

"Personal Health Information" means identifying information about an individual in oral or recorded form, if the information:

• Is related to the individual's mental or physical health, including information about their family's health,
• Is related to the provision of health care for the individual, including the identification of a person as a health care provider for the individual,
• Is a program of services to the individual under the Home Care and Community Services Act, 1994, LO 1994, c 26 on home care and community services,
• Relates to payment and eligibility for health care, or eligibility for health care coverage in respect of the individual,
• Relates to the donation by the individual of any body part or bodily substance, or is derived from tests or examinations of such body parts and bodily substances,
• Relates to the individual's health insurance number, or
• Identifies the existence of a Third-party decision maker for the individual.

"Personal Information" means any information that relates to a natural person and allows, directly or indirectly, to identify that person. Personal Information includes Personal Health Information and the individual's contact information, such as residential address, age, gender, means of identification such as driver's license, social security number, and information such as the individual's race or ethnicity, political opinions, or religious beliefs.

"Pixel Tags" We use targeted ads/web beacons/GIFs/pixel tags, which are web tools that help us determine, for example, whether a page has been viewed and, if so, how many times. The emails and electronic newsletters we send may use tools (e.g., pixel tags or web beacons) to collect email data and information to improve the user experience, such as the number of times an email has been opened, whether it has been printed or forwarded, the type of device (e.g., computer or mobile) on which it was read, and the state, city, and country associated with the IP address. In general, any image appearing on a website page, including an advertising banner, is likely to be a web beacon.

"History" When you visit our website, the server containing the pages automatically creates a "session history." We use session histories to help us determine how users navigate our Site. This allows us to structure our pages so that the most sought-after information is easier to find. By tracking visits to our pages, we can also determine whether the information presented is useful or not. The only data collected is the IP address (which does not contain any personal information), the referring website, the pages visited, and the time and date of those visits.

« Third Party » refers to any external provider that performs a function related to our Services — for example, to facilitate a transaction or enhance a website feature and that may, in doing so, collect or place data (such as a Cookie) on the user’s device. More specifically, this may include payment service providers, authentication or security providers, cybersecurity and fraud prevention services, analytics or tracking tools, cloud hosting and infrastructure providers, etc.

"Third-party decision maker" refers to the person or persons, identified hierarchically in accordance with the Health Care Consent Act, 1996, S.O. 1996, Chapter 2, who make medical decisions for someone who does not have the mental capacity to make their own decisions.

How do we use your information?

We may use your Personal Information to:

• Provide you with Services, including the Application, respond to your questions, provide information about the Services, or communicate with you about the Services of Greybox Solutions Inc. or the Third Party. More specifically, if you allow it by checking the appropriate box, permission to be contacted by Greybox Solutions Inc. or the Third Party. Unless you have opted out of receiving emails from us or the Third Party, by using the Application or Services, you agree to allow us or the Third Party to use your email address for customer communications and to provide services in accordance with the Privacy Policy, where permitted by law.
• To update you on special offers related to our Services,
• improve our Services,
• provide product announcements, health information,
• offer any information we believe to be informative and relevant,
• bill the government, insurer, or other direct or indirect payer through a Third Party for medical care provided by Designated Medical Personnel. For this specific reason, your Personal Information may be shared with your billing agencies, governments, insurers, or other required third parties.

In addition, we may also use your Personal Information in any manner we describe when you submit the information or agree to it. We may also contact you to gather information about our customers to improve our Services and better meet your needs. Because our Services encourage the coordination or management of health, rehabilitation, wellness, or other related services, we collect the Personal Information necessary to implement such Services. 

Greybox does not conduct any individual or aggregate research on users. Any research conducted by Greybox is strictly limited to the use of the platform to improve our services, optimize performance, and ensure a better user experience. 

In this context, Greybox only analyzes de-identified data, such as: 

• Interaction data: frequency and modes of use of system features. 
• Performance data: response times, system errors, and platform stability. 
• Configuration data: general settings and usage preferences, without any link to a specific identity. 

No personal data or information that could identify a user is analyzed, collected, or processed outside of the cases provided for in our Privacy Policy.

We may combine or cross-reference your Personal Information with other information about you obtained directly or from third-party sources (such as Apple, Google, etc.) to help us personalize the Information and Services provided to you. By accepting this Privacy Policy, you authorize us to combine and cross-reference your information.

No fully automated decision We do not currently make any decisions that have a significant impact on an individual based solely on automated processing of Personal Information. Any important decision involving Personal Information includes significant human intervention.

We may use tools to collect information about the use of this Application, including, but not limited to, Google Analytics or other similar services. Such tools collect information to determine how the Application is used, what information is viewed by the user when they use it, and what other sites and/or applications they used before accessing the Application. We only use the information from these tools to improve our Services, tailor content, provide a better experience, and manage our advertising. The use of Google data acquired about you or your use of Greybox Solutions Inc. is governed by the Google Analytics Terms and Conditions and the Google Privacy Policy.

Greybox Solutions Inc. does not sell, rent, or share Personal Information with advertisers, business partners, sponsors, and other Third Parties. Third Parties are authorized to access de-identified information solely to perform services necessary for the operation, security, and improvement of the Application, and are contractually bound to confidentiality and data protection obligations.

With respect to the collection and use of General Information, you have the opportunity to disable or manage the use of Cookies on your computer by using your browser settings. However, you are not able to opt out of the use of General Information collected other than as set forth in this Agreement. Please note that certain features are not available without the use of Cookies. We also inform you that we do not currently use the Do Not Track feature of web browsers. Please refer to the Third-Party Sites and Advertising Services section below to learn more about opting out of certain advertising services.

With whom do we share your Information?

Except as set forth in our Privacy Policy or as specifically authorized by you, we will not sell or rent your Personal Information to third parties or disclose any Personal Information we collect through our Application to third parties.

When you register for the Services provided by Greybox Solutions Inc., all Designated Medical Personnel have access to your Personal Information. In addition, only Greybox Solutions Inc. employees who need access to your Personal Information to complete their job duties will have access to that information. We may share aggregated, non-identifiable information with our employees, but none of your personally identifiable information. Greybox Solutions Inc. does not share, sell, or rent any personally identifiable information to independent companies for their own use without offering you a choice other than those listed below.

We may share your Personal Information with partners, such as application and integration partners, for whom you have given us permission. To combine our portable expertise with the technology and design expertise of international partners, Greybox Solutions Inc. works with partners to build and bring you unique portable experiences. We may share Personal Information, in accordance with the paragraph below, with our partners associated with specific Greybox Solutions Inc. products. 

From time to time, we may use Third parties to provide services or help support our business, or collaborate with third parties for development, promotion, or other business activities related to a particular product or service.

As a result, we may disclose Personal Information to contractors, service providers, and other third parties, but such disclosure of Information to Third parties will be solely for the purpose of enabling them to perform their products and services.

By extension, a separate Privacy Policy specific to partners governs the use of data obtained from Greybox Solutions Inc. You will therefore be notified and given the opportunity to review such terms and withdraw your consent to the disclosure or use of your Personal Information. We may also disclose Personal Information to our subsidiaries and affiliates.

We may share information with a parent company, subsidiaries, affiliates, associated companies, or other companies under common management with us. In the event of a change of ownership, sale, merger, liquidation, reorganization, or acquisition of Greybox Solutions Inc., in whole or in part, your information may be transferred as part of the transaction, including the due diligence process, provided that the acquiring partner of such information agrees to be bound by the terms of this Privacy Policy.

We may also disclose your Personal Information to partners, as required by law, when we believe disclosure is necessary to comply with a regulatory or legal requirement, a legal proceeding, court order, or legal process against us, to protect the safety, rights, or property of patients, customers, the public, or Greybox Solutions Inc., or to defend Greybox Solutions Inc. and its officers, directors, employees, attorneys, representatives, contractors, and partners in connection with any legal activity, claim, or dispute.

How we keep your data secure

Data Residency

Your information is strictly stored on servers located in the country of your residence. Greybox Solutions Inc. does not transfer or store Personal Information outside that jurisdiction, and access to such information is governed exclusively by local applicable laws.

Data Protection

We are committed to protecting your Personal Information and have therefore implemented reasonable security measures in accordance with applicable laws, secure measures, and accepted practices in the healthcare industry to protect the confidentiality of your Personal Information.

We have implemented a variety of information security measures, policies, and procedures to protect your Personal Information, including Secure Socket Layers or SSL encryption technology, to protect your Personal Information during data transfer and when it is inactive.

Data Access

We limit access to your Personal Information to Greybox Solutions Inc. employees or partners who need it to perform their duties and/or provide Services. 

Risk Disclaimer (awareness responsibility)

However, despite our efforts, we cannot guarantee the absolute security of your Personal Information, nor can we guarantee that the information you provide will not be intercepted on the Internet during its transfer to us. There is always a risk that an unauthorized partner may find a way to circumvent our security systems or that transmissions of your Personal Information may be intercepted. Therefore, we encourage you to take all possible precautions to protect your privacy when you are on the Internet or using the Application.

To protect your privacy, never share your username or password and always log out of the Application when you have finished using the service.Data Retention

We will store and retain your Personal Information in accordance with this Privacy Policy and as agreed to provide you with the Services through the Application. If you stop using our Services or your account is inactive, the last backup of your Personal Information will be retained for a period of time in accordance with our legal obligations, to resolve disputes, and to enforce our agreements.

Right of access and rectification

Request access to your personal information

Upon written request and subject to verification of your identity, you may review the Personal Information we have collected and request that any necessary corrections be made, where applicable, as permitted by law.

Request to corrections

However, to ensure that the Personal Information we have about you is valid and up to date, please notify us immediately of any changes to your Personal Information using the contact details at the end of this Privacy Policy.

Right to Withdraw Consent

You may opt out of providing your Personal Information to the Services at any time by uninstalling the Application.

You may opt out of promotional emails by following the opt-out instructions provided in the email you receive or by contacting us directly (please refer to the information below).

You may send requests regarding your Personal Information by referring to the contact information below.

You may request to change your contact or marketing preferences and to update, review, delete, or change your Personal Information.

We will use commercially reasonable efforts to comply with your request. We may retain an archived copy of your records as required by law or for legitimate business purposes.

At Greybox Solutions Inc., we are committed to providing you with transparency about how we use your Personal Information. If you remove data from your Greybox Solutions Inc. Account or Greybox Solutions Inc. Services, it will no longer be visible to you or other users of the Site or Services.

If you wish to deactivate your account on the site or service or Unsubscribe from our advertising mailing list, please contact our customer service at:

support@greybox.biz.

When you deactivate your account on the Site or Service, data that can identify you will be removed from the Site or Service. Greybox Solutions Inc. may continue to use your non-identifiable data after you have deactivated your account.

Updates

Our Privacy Policy may be modified from time to time without prior notice to reflect changes in our practices. We therefore encourage you to review this Privacy Policy regularly for any changes. Your continued use of our Services after the effective date will be interpreted as your acceptance of these changes. The date of the last update is shown at the beginning of this Privacy Policy.

Updated: April 1^st 2026

Other Important Notices

Partner Websites and Advertising Services

Please note that our Application may contain links to partner sites that may collect your Personal Information. When you click on one of these links, you will be taken to another site. We have no control over any of these partners, and this Privacy Policy does not cover the information practices or policies of these partners. We encourage you to read the privacy policies of these sites, as they may differ significantly from ours.

Greybox Solutions Inc. does not display Third Party advertising within the Application and does not use Personal Information for advertising or marketing profiling purposes.

These partners may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about our users. This may include information about user behavior on the Application or other sites to serve advertising based on user behavior and interests. We do not control our partners' tracking technologies or how they are used. If you have questions about an advertisement, we recommend that you contact the advertiser directly.

Email Communication

Please do not send emails containing Personal Information about yourself. We cannot guarantee the security of any Personal Information sent by email, as such information may be accessed by other internet users. If you send us a question by email, our use and disclosure of the information will be limited to the minimum necessary to respond to your question.

If you provide us with comments or contact us by email, we will collect your name and email address, as well as the entire content of the email. We will also collect the request if you contact us by email with questions about the Services or Products. 

When you participate in one of our surveys, we may also collect additional Personal Information. If you participate in a contest, lottery, or other promotion, we will collect any information provided in connection with the promotion. We may also collect Personal Information on other aspects of our Site or Service that state that Personal Information is being collected.

De-identified Information

From time to time, we may make arrangements with certain customers or business partners to share certain sets of aggregated information to help those customers or business partners improve their services (such as identifying trends, uses, and patterns). We may also share such information with you or other users of our Services. This type of information may be based in part on your information, but does not allow for the personal identification of any individual (in other words, it is "de-identified"). This information will not be used by the customer or business partner for commercial purposes and/or for purposes other than those previously established.

We remove your identity from any Personal Information (contact, health, and/or financial) and may use it as anonymous ("de-identified") information. De-identified individual information is information presented in a form where the information of an anonymous user is indistinguishable from the information of other anonymous users. De-identified individual information is not presented in a form that would allow someone studying the information to personally identify anyone.

Aggregated information is information describing the practices, usage habits, and/or demographics of users as a group, but it does not reveal the identity of specific users. Your anonymous data is combined with the anonymous data of other users and becomes statistics. We may use aggregated information to understand the needs of our user community and determine what types of programs and services we can offer you. We may use this anonymous information to provide a picture of our community and services to potential users or business partners. Absolutely no Personal Information would be included in the aggregate reports: each individual remains anonymous.

Applicant information is your name, email address, residential address, and/or other data that allows someone to identify you personally. We may use this information as necessary to enforce any term of this Privacy Policy. 

Compliance with Laws and Protection of Users and the Site: To the extent required by law, we may disclose Personal Information to government authorities or partners for legal purposes, subpoenas, or other legal processes. We may also share or use your Personal Information, as permitted by law, to enforce or improve this Privacy Policy, or to protect our rights, interests, or property, as well as those of our affiliated partners, customers, or users of the Application. As a result of such sharing of your Personal Information with a partner, it may be accessible to others to the extent permitted by law.

To contact us

Please write to us with any questions or complaints about our Privacy Policy or any comments about accessing or modifying your Personal Information by letter or email using the contact information below:

Amir Benrabah, Data Privacy Officer

E: support@greybox.ca

T: 1-877-473-9269

Address:

405 Ogilvy Avenue, Suite 101

Montreal, Quebec H3N 1M3 Canada